At Genesis of Atlanta, we've always aimed to provide next-level customer care – and our Genesis Mobile Service is an evolution of that goal. If your hectic schedule makes it challenging to stop by our dealership for routine auto maintenance or to address factory recalls, our factory-certified service technicians can now come to you. We'll bring our tools and expertise to your doorstep or your office parking lot to help you use your time – and your Genesis luxury sedan or SUV – to its fullest.
What is Genesis Mobile Service?
1. AUTO CARE ON YOUR TERMS
Our car mobile service empowers you to schedule factory-recommended maintenance services, software updates and key programming, and straightforward parts replacement more conveniently. These jobs might not always seem crucial in the short term, but small losses of performance can add up, costing you a substantial amount of time, money, or even safety over the following weeks. We don't want you to realize the true risks of having a soft brake pedal during an unsafe rainstorm. Instead, we hope to prevent problems before they happen.
2. WIDE SERVICE RANGE AND FLEXIBILITY
Our factory-certified Genesis technicians are available to travel to locations within a 20- to 25-mile radius of our Genesis service department in Atlanta, GA, five days out of the week. This way, you don't have to delay your biannual maintenance, regardless of a crowded calendar.
3. RESPONSIBLE AND CLEAN WORK
Not only can you have confidence in the quality of your maintenance or repairs but also in the consideration we apply to each job. For instance, our team uses proper containment and surface protection to prevent stains on driveways and parking lots. Our used-chemical recovery systems and disposal efforts align with EPA standards.
What Are Common Considerations for Genesis Mobile Service?
When you contact us to schedule mobile service, our team will ask you a series of questions related to the job. For instance, it is helpful to know what kind of surface we will be working on. It is more difficult to jack a car up on a crushed gravel driveway than in an asphalt parking lot, just like it's harder to work on angled terrain than flat ground.
We can also provide tips for making the whole process smoother. Our team will need to be able to access your vehicle, so if you live in a gated community, we will need certain permissions. Leaving an extra parking space near your vehicle where we can park our van is also useful. If there are animals present, we want to make sure they are friendly and will allow our team to do their job. However, we might also ask for permission to pet them.
For those who would prefer a touchless experience, we can wear masks and gloves.
This is part of our commitment to try and accommodate our customers' needs as best we can. However, we will also be upfront if you and your vehicle will be better served by visiting one of our service bays. We might also come out to perform a simple task and notice a more serious issue with your vehicle that requires more advanced tools or parts than what we have on hand. We'll discuss the need for these further services with you as transparently as possible.
GET THE AUTO CARE YOU NEED TODAY
Extending the longevity of your car or SUV starts with preventive maintenance. To keep you on schedule or help you prepare for a road trip that will be adding hundreds of miles to your odometer, call our Genesis of Atlanta team out to you. We can do our job – performing essential services, ranging from oil changes to tire replacements – while you do yours. Just have us stop by your work or home and let us make your vehicle more efficient.
Frequently Asked Questions
What types of service can I get done through mobile service?
Our mobile service technicians can generally perform the tasks outlined in your vehicle's six-month service schedule, like oil changes and tire rotations. We can also initiate software updates. In cases where a part of your Genesis vehicle is the subject of a recall, we can often replace that component, too. However, more intensive services might need to be done in a service bay.
What areas does mobile service cover?
Our mobile service area extends about 20-25 miles from Genesis of Atlanta. Please contact our team to confirm your location is within our range. Your call will also give us the opportunity to ask you some questions about the area our team will be working in, such as what the work surface will be like and the angle of the ground.
Do I have to make an appointment for mobile service?
Yes, we ask you to make an appointment with our Genesis of Atlanta team if you're interested in our mobile services. While we hope to make it straightforward for your Genesis car to receive auto care, some extra considerations go into working on a car outside our service bays. When you call to arrange a meet-up, be prepared to answer questions about the parking situation and terrain near you.